Makita (Australia) Pty Ltd Privacy Policy
This privacy statement has been prepared to comply with the
National Privacy Principles of the Privacy Act (1988). Makita
(Australia) Pty Ltd aims to provide its customers (retailers)
and end users with the best possible products and service and
to achieve this we aim to make efficient use of the personal
information we collect from our customers and end users.
We respect you and your privacy
Makita (Australia) Pty Ltd
understands the importance of privacy and recognises the right
of the individual to keep their personal information private.
We also want our customers and end users to have confidence
that in handling personal information, we afford that information
an appropriate level of privacy consistent with the National
Privacy Principles.
What is personal information?
Personal information is any information about you that identifies
you, or by which your identity can be reasonably ascertained.
Why we collect personal information?
Makita (Australia) Pty Ltd collects personal information from
its customers, suppliers and end users for purposes relating
to the products and services it offers. Those purposes may
include:
- Responding to enquiries, feedback or complaints
- Processing
orders
- Product warranties and recalls
- Marketing and promotional
activities
- Product development and market research
- Accounts and other
day-to-day business operations
How do we collect personal information?
Where possible, Makita (Australia) Pty Ltd will collect your
person information directly from you. This may take place
in a number of ways including when you give us a written
order, complete a warranty card, direct marketing application
form or competition entry form or when you give personal
contact details during a telephone enquiry.
Your personal information may also be collected via our website
or related websites during the completion of online enquires,
orders or warranty forms. In addition we may obtain person
information from third parties such as our customers and regulatory
authority.
It does not matter how your personal information is provided
to us, it will always be handled in accordance with this privacy
policy and the National Privacy Principles.
Keeping information current
We do everything we can to ensure that the personal information
we hold is accurate and up-to-date whenever we collect or
use it. To do this we may occasionally ask you to tell us
if there are any changes to your personal information and
we will endeavour to correct any information immediately
upon notification from you that it is incorrect.
Security
The security of personal information is important to us and
we take all reasonable precautions to protect information
from misuse, loss, unauthorised access, modification or disclosure.
Makita (Australia) Pty Ltd cannot ensure the security of
information that is transmitted over the internet and an
individual does so at its own risk.
Use and Disclosure of Personal Information
Makita will not use or disclose the personal information that
it collects except for:
a. The main reasons for which an individual has provided the
personal information and which is made known to the individual
at the time of collection and to which the individual has consented.
b. A purpose required, authorised or permitted by law
c. In providing you with the best in products and service we
may occasionally need to disclose your personal information
to another party. It is our policy not to disclose information
to external organisations, however when an individual or organisation
is contracted to us to provide a particular service on our
behalf they may require some information. Some examples of
the kinds of organisations with which we contract are:
- Mailing
houses for bulk mailing
- Printer for marketing and other business
material
- Accountants, Lawyers and other service providers
Those contracted parties are not authorised by us to use the
personal information for anything other than the purpose for
which we supplied the information originally.
Direct Marketing
We may use personal information to inform our customers and
end users about our products and services or about special
offers and promotions that we think may be of interest. We
will generally give you the opportunity to express a wish
not to receive direct marketing communication and you can
let us know at any time if you no longer wish to receive
marketing material by contacting us by the means given below
and we will remove your details from our direct marketing
database.
Makita (Australia) Pty Ltd does not disclose personal information
to external organisations for the purposes of them direct marketing
to you, however we may send you information in a joint marketing
campaign on their behalf.
Access
You may access the personal information we hold about you during
normal business hours by contacting us by any of the means
listed below. The only time information may be refused is
when it related to anticipated legal proceedings, however
if we refuse access we will explain why.
Privacy and our website at http://www.makita.com.au
The type of personal information we collect on our website
depends on how you use the site.
When you visit the site our host collects general website
statistics such as your server address, domain name and date
and time of the visit and the pages viewed. Any information
collect about your visit to our site is retailed for statistical
and website development reasons and is not in a form we may
use to identify you.
You are not required to provide us with your personal information
when visiting our site unless specifically asked for purposes
such as warranty, enquiry or competition entry forms. If we
collect your personal information we will also give you the
opportunity to tell us you do not want to receive further contact
for other purposes other than the one specified when giving
the information,.
If you send us an email we will take reasonable steps to ensure
the confidentiality of that information, though the content
of emails is sometimes monitored by our internet host for maintenance
and security purposes.
Although we take steps to protect information sent via email,
it is not a completely secure method of communication and if
you are concerned about sending your personal information to
us in this manner you may prefer to contact us by the other
means listed below.
Our website may contain links to other third party websites
which are owned and operated by third parties independent of
Makita (Australia) Pty Ltd. Those websites should contain their
own statement on that organisation’s privacy policy.
Resolving concerns
If you believe that the privacy of you personal information
has been compromised, please let us know by using the contact
details listed below.
Changes to Privacy Policy
Makita (Australia) Pty Ltd may make changes to its privacy
policy form time to time fr nay reason and such changes will
be publishes on the website.
Contacting us
You can contact Makita (Australia) Pty Ltd by calling 1300
364 342 or by mail to Privacy Officer, Makita (Australia)
Pty Ltd, PO Box 215, Horsley Park NSW 2175.
